refundpolicy

Thank you for choosing to play on Sulfuras-WoW. We appreciate your support and want to ensure that you have a positive experience with us. Please read our refund policy carefully to understand our terms and conditions regarding refunds.

1. Refund Eligibility

We offer refunds in limited circumstances, primarily when there is a mistake on our part or under specific conditions described below. Refunds will not be granted for dissatisfaction with in-game features, changes in server rules, or other subjective reasons.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations:

a. Payment Errors: If you experience a payment processing error resulting in multiple charges or incorrect amounts, please contact our support team within 72 hours of the transaction for a refund.

b. Account Suspension or Ban Errors: In cases where a player is mistakenly suspended or banned due to server errors, we will provide a refund for any in-game purchases made within the last 30 days.

3. Refund Request Process

To request a refund, please follow these steps:

a. Contact our support team at [email protected] with detailed information about your issue, including the reason for the refund request, transaction date, and transaction ID.

b. Our support team will review your request and determine if it meets the eligibility criteria.

c. If your request is approved, we will process the refund to the original payment method used for the transaction.

4. Refund Timeframe

Refunds will be processed within 3. business days of approval. Please note that the time it takes for the refund to reflect on your statement may vary depending on your payment provider.

5. Non-Refundable Items

The following items and situations are non-refundable:

a. In-game purchases that have been used or consumed.

b. Donations made to the server.

c. Refund requests made outside the specified eligibility criteria.

6. Modifications to the Refund Policy

We reserve the right to update and modify this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

7. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at [email protected]